CPPS Featured in Buildings.com
The Associate Editor of Buildings.com interviewed the Center for Personal Protection and Safety (CPPS) for an article on Managing Workplace Violence. Buildings.com serves 94,000 building owners and professional facilities managers – the decision-makers in commercial, institutional, and governmental real estate in North America. She wanted to address the importance of being prepared for the unexpected–whether a critical incident in the workplace or a man-made disaster.
Companies are realizing that when a crisis strikes an unprepared facility, a poor and uncoordinated response can have far-reaching impacts beyond the price of a cleanup. Extreme violence can result in the loss of life or severe damage to property. It all begins with defining acceptable behavior in the workplace. Dave Benson, Director of Global Security for CPPS, believes “it’s important to craft a company-wide code of conduct, a policy that defines acceptable and unacceptable behavior. It should also address what counts as a deviation from that code of conduct and the resulting consequences for it.” And you can’t underestimate the value of training according to Roger Aldrich, Director of Training at CPPS. “If you reach back into your memory bank and find no options to employ during a critical incident, you could become frozen in fear and denial. Without options, your behavior can escalate from anxiety to a more panicked mode.”
It’s essential to employ a multi-disciplinary approach when determining the appropriate intervention strategy for a critical incident. The information flow must continue throughout the situation–from its onset until its recovery phase. These subject matter experts noted that following a critical incident, it’s time to turn your attention to recovery. “Also keep in mind how your organization will respond to the families of those who are involved from the onset,” noted Randy Spivey, CEO of CPPS. “The first few hours play a significant role in whether or not there’s follow-on litigation.” Proactive planning in the present will help keep you flexible and safe during a crisis in the future.
Read full article at: http://www.buildings.com/ArticleDetails/tabid/3334/ArticleID/13734/Default.aspx#top